faqs

how are your items sourced?

my own line of clothing is grown, spun, woven, designed, patterned, cut, sewn, and naturally dyed in the united states. more information here ~~

for my printed garment work, i source as sustainably and consciously as i can through companies // small brands // individuals that pay living wages and are made in the US.

it’s my goal to create a piece that can stand the test of time and improve with age :: i work really hard to find garments that prove to do this and to work with individuals who share these values. i try to source exclusively through smaller businesses local to my area or the us.

part of my practice is working towards building a healthy artist eco-system where we support and pay each other.

are these screen printed?

if described as being hand-drawn, this means that i am drawing each piece of imagery by hand using fabric inks. i do have screen printed items, which are labeled as such. my printed t-shirts and sweatshirts, are printed using water based inks in a limited run in batches of 50.
when the 50 are gone they are gone and won’t be re-printed.

can i wash my garment?

yes, but only by hand. these items are hand drawn and while using materials made for fabric, they should still be cared for with love. hand wash your piece inside out in cold water and hang to dry. it’s better for the garment this way and better for the environment :))

what pens do you draw with?

this is a little of a chefs secret ;)
it’s taken me a lot of years // research // time to figure out what works best for me. perhaps someday i’ll teach a workshop but until then if you want to work on textile ::

go to your local art supply store and pick their brains! i can’t tell you what a valuable resource this is. or doing some googling // youtube // reading comments, there’s a lot of information out there. see what works best for you :))

can i get a custom order?

sorry! i cannot accept custom orders at this time. i occasionally offer this, and will send an email to my mailing list when doing so. sign up if you haven’t already ;)

shipping // returns ?

i ship out 1-2 weeks after the orders are placed and will send along tracking information, i use DHL for international shipping and USPS for domestic shipping. domestic shipping is flat rate of 12$, there is free insured shipping on items over 300$. international shipping is flat rate of 75$.

customer is responsible for customs // imports fees.

i cannot be held responsible for lost or stolen packages. if your package never arrived or you suspect it was stolen, visit the shipping carriers website to file a claim with them directly.

for ready to wear items, i accept returns of unworn items still in their original condition within 10 days of purchase. i will also accept exchanges within 21 days of purchase. 

i do not accept returns or issue refunds for custom items.

with questions // to initiate return email alexis@alexisstiteler.com

please note :: i do not provide prepaid return shipping labels.