faqs

how are your items sourced?

my own line of clothing is grown, spun, woven, designed, patterned, cut, sewn, and naturally dyed in the united states. more information here ~~

for my printed garment work, i source as sustainably and consciously as i can through companies // small brands // individuals that pay living wages and are made in the US.

it’s my goal to create a piece that can stand the test of time and improve with age :: i work really hard to find garments that prove to do this and to work with individuals who share these values. i try to source exclusively through smaller businesses local to my area or the us.

part of my practice is working towards building a healthy artist eco-system where we support and pay each other.

are these screen printed?

if described as being hand-drawn, this means that i am drawing each piece of imagery by hand using fabric inks. i do have screen printed items, which are labeled as such. my printed t-shirts and sweatshirts, are printed using water based inks in a limited run in batches of 50.
when the 50 are gone they are gone and won’t be re-printed.

can i wash my garment?

i recommend hand washing inside out in cold water with an eco detergent and hang to dry in a shady spot. with natural dyeing, colors will fade if left in the sun, and some dyes may react to citrus. iron inside out with a hot iron when lightly damp.

what pens do you draw with?

this is a little of a chefs secret ;)
it’s taken me a lot of years // research // time to figure out what works best for me. perhaps someday i’ll teach a workshop but until then if you want to work on textile ::

go to your local art supply store and pick their brains! i can’t tell you what a valuable resource this is. or doing some googling // youtube // reading comments, there’s a lot of information out there. see what works best for you :))

can i get a custom order?

sorry! i cannot accept custom orders at this time. i occasionally offer this, and will send an email to my mailing list when doing so. sign up if you haven’t already ;)

shipping // returns ?

i ship worldwide, items ship out 1-2 weeks after the orders are placed with tracking emailed to you.

domestic shipping through USPS priority is flat rate of 8$. larger domestic orders will ship UPS, and will include insurance on orders over 300$.

international orders are a flat rate of 40$ and are shipped USPS priority and can take anywhere between 10 days to 8 weeks, depending where it’s being shipped. if you’d prefer DHL, or another carrier, email me directly and we can set it up // have you pay the difference over paypal.

customer is responsible for customs // imports fees.

if your package never arrived or you suspect it was stolen, visit the shipping carriers website to file a claim with them directly, i cannot be held responsible for lost or stolen packages.
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as a small business making limited quantities of each garment, i do not accept returns or refunds. for all ready to wear items, i will accept exchanges within 2 weeks of receipt.

i do not accept returns or issue refunds for custom items. please check measurements of garment and compare to a favorite piece of clothing to make sure that it will fit.

with questions // to initiate return email alexis@alexisstiteler.com

please note :: i do not provide prepaid return shipping labels.